1. Introduction

PALS - Property and Landscape Support ("we", "our", "us") is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website at https://palsfm.com or use our services.

We are registered in the United Kingdom. Our head office is located in Unit 11 Poplars Farm Business Park, Forshaw Heath Road, Earlswood, Solihull B94 5JX.

2. Information We Collect

We may collect the following personal data:

Contact information: name, email address, phone number, company name
Property information: property type, location, number of sites
Service requirements: details of facilities management services you are interested in
Website usage data: IP address, browser type, pages visited, and interaction data collected via cookies

3. How We Use Your Information

We use your personal data to:

Respond to your enquiries and provide quotes
Deliver facilities management services under contract
Send relevant communications about our services (with your consent)
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data based on: your consent (for marketing communications), contractual necessity (to deliver services), legitimate interests (to improve our business), and legal obligations (compliance requirements).

5. Data Sharing

We do not sell your personal data. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form enquiries are retained for up to 24 months.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure of your data
Restrict or object to processing
Data portability
Withdraw consent at any time

8. Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Email: info@pals-services.com
Phone: 01564 703086
Address: Unit 11 Poplars Farm Business Park, Forshaw Heath Road, Earlswood, Solihull B94 5JX

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Privacy Policy